I fell in love today (with the online walmart customer reviews). The writing is dry, humorless, and unappologetic. I have so much to learn.

here are a few of my favorite excerpts:

jsutt33 says:
I ordered a blu-ray with overnight shipping because it was a late gift, and the item was recieved 2 days later. This was not a problem because it came in time, but I was told it was due to processing time. You would think that if an item is ordered for overnight shipping they would expedite the processing of it. Also I ordered the item at around 8:00am to try and get it the next day. Oh well decent service and I would do business with again if needed because of stock but not otherwise.

paladyr says:
ordered stamina magnetic programmable stationary bike. Arrived broken. When trying to adjust the difficulty level it would make a clicking noise b/c it uses plastic gears and instead of moving each other they were just skipping over each other causing the clicks as well as NOT adjusting the difficulty level. I went to return it to the store and was told that the shipping cost I had to pay to receive this broken hunk of junk was non-refundable. That's crap if you ask me.

Update: Called customer service when i got back from the crappy store and they refunded me the shipping. Overall an okay experience.

bnprased wrote :
I had ordered a Toddler Bed for my son, and by the time the order was delivered (took about 2 weeks time), the box was all ripped open, and the entire tools/screws were missing from the set. I had to call up the customer service, and the lady was nice enough to help me through the process, and send the missing pieces, which arrive in a couple of days time.

Overall, it wasn't a great experience, but the customer service folks did make the process easier, especially when the package delivered initially was broker/incomplete.

I have been shopping online for a long time, and this was the first instance when I had to follow-up with the customer service, which wasn't bad though.